Customer Service

People say "customer is always right".
I hate that saying.

I mean, customer or not, when you're wrong, you're wrong.

But I'm not sure if this conversation should happen...

This was my conversation with a customer service operator (CS) from telco X some time ago. I was experiencing some issues with updating my data plan, they changed the way to do it and make it more complicated and confusing and the information is not available even on their website. And I have been dealing with this issue for a couple of times.

Me: why is your system so complicated? And there is no information about it online or anywhere at all. It is quite inconvenient for me to call service centre each time. Sometimes I can't get through. We won't care to memorize it you know, since it's so complicated.

CS: you can check your message history.
Me: ..... *long lecture ensues.

What-The-Brat??

Seriously? I already freaking know that you effing moron. That is something besides the point. Furthermore, some phones don't keep message history. Some auto delete old messages (which is my case) , some might change new phone or formatted the phone. Anyway, my point is, the message history might not be available. How can you even think of saying that?

What I was putting forth at that time was that since the system is so complicated, it should at least be available online. Or they should send an email to us about the process. When they receive a call such as mine (which I'm sure they receive a lot) they should consider to give an option to the client to get the info by email or service text, or something. Instead, I got that non answer that doesn't help me in any way.

He had just unleashed the wrath of the Brat.

I know the stress of dealing with clients, and I also know for a fact client is not always right. But showing that you think the client is not very there in the knowledge department is just plain rude. Plus, you are technically giving me a non answer which is not an answer or solution to my current predicament.

I called the service centre for assistance.
If I wanted sassy remark,
I could have just consulted myself.

Sincerely Bratty,

Just So U Know....

Just so you know,

I am a terrible person.
I sabotage people for no reason
I caused people to lose job cause I can
I make people look bad to look good
I am racist
I am sexist
I like to steal people's job.

Yes, I do that. Cause I don't freaking have any other work to do.

Because I am not busy enough juggling 50 things at the same time.

Because I'm so freaking free I need to do something like putting prejudice on people

Because out of hundreds of people with hundreds of heads and hundreds of expectations and hundreds of request, only that particular person I purposely decide to give trouble to.

Oh please.. my world does not revolve around anyone. YOU are just one of the many in the solar eclipse. so if sometimes I missed you out, don't take it to heart. It meant nothing. Yes, as much as it pains you to realize it, YOU meant nothing.

I might as well just do it. Even when I am not doing it people are saying I'm purposely doing it.

Helping people out while risking myself in the process don't get seen.
Backing them up at the cost of my own won't be appreciated.
Wrecking my brains out to find solution for them is considered an offence when it doesn't work the way they want it to.
Going extra length when it is not even my job is taken for granted.
Busting my ass to cover for their mistake is just me trying to steal their job.


Why, do I bother again?

Just a little rambling from a frustrated Brat.

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New Year Greeting and well... just greetings in general :p

Happy New Year!!
May this 2015 be a happy and successful year for you - and well, for me too.

Oh and hello again to those who had known me and for those who don't, nice meeting you!

My 2014... well is full of ups and downs. A little of heartbreaks, lots of happy and fun stuff, some let downs. But hey, that's life. Oh and also, I might need mention that I barely got any posts going on in 2014. I want to say that life gets in the way, but really, it was just me being the usual lazy and inconsistent me. I really have terrible self-discipline. That would most probably what contributes to me not only failing to lose weight, but added on some. *sigh

but hey! every day is a new start. Year 2015 will be a better year for sure. Maybe some change, some adventures, some new encounters, some dreams come true and perhaps, a little romance? haha. either way, wish me luck, and perhaps, spare a prayer or two for me?

Bratty as ever,

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Fashion | Watches- The 2-in-1 Fashion Accessory

Okay, so who died and make the Brat a fashion expert?

Hahaha. The Brat had been seized by a sudden breeze of inspiration. Although NO ONE in the world would put the Brat as a fashion icon or whatsoever, but no one could also say that Brat cannot give pointers on fashion. right? hoho

So today, in this very - very brief (to Brat's standard) post, Brat is going to talk about watches.

The first thing that comes to mind when we talk about watches is to tell time. What everyone knows, but sometimes "forgot" to admit is that watches are also accessories. Watch designers from different brands worldwide has created many styles to fit both men and women’s taste. Pick your choice from leather straps, gold or silver plated and even unique designs of braided strap, studded strap as well as multi chained strap.

Comfie, Coffee and Cutie : Brewyard, Coffee & Koujee

If there are three things that I would not be able to say "No" to, that would be a combination of 3C's - A Comfortable spot to hangout, a good Coffee and a Cutie as company. So when I was invited for a "date" with Koujee at Brewyard Coffee, I flew myself there.

If you are following my instagram or facebook or twitter (which I don't really expect you to, but GO NOW and Follow my Insta, Tweet and FB and like my page) you would have seen me update some sweet photo of sweet lil-ol-me and cutie as my own personal barista. haha.

To my readers (if there is any) I don't think I need to introduce Koujee again. If you are not, then head to HERE and HERE and HERE and HERE and HERE for my other posts on Koujee (or those that I "casually" mention him). or you can head straight to his Official FB page or Youtube. And do keep on reading till the end to see a glimpse of his Beatboxing!

Photos credited to the credit. (does that make any sense? lol)

Ah yes, he is my all time favourite cutie and my favourite Beatboxer around (no offense intended to other beatboxers (and cuties) I know. You guys are all awesome, and I am probably your fan too. It's just that I have a special soft-spot for this one. hahaha)

Before I proceed to tell you the story of the cute life of cute Brat and cute Koujee, let me first take this chance to Introduce you to Brewyard Coffee. The place is located is Subang, SS15, right in front of the Pasar. This place is owned by a young and good looking bloke called David Lee, and Koujee, is their ambassador.

left: David, Koujee

Dream oh dream... Wardrobe fixation - Besglas : Catching up Series

It had been forever that I planned to write this post. But due to so many reasons with procrastination as the lead number one reason, I was not able to do so. hahha.

Anyway, some time ago (also which seems like forever) I talked about my dream house, but being a girl, what else is more important than a having a wonderful, obscenely large, detailed, compartmented, walk-in wardrobe?

The Selfish Selfie of a Selling Fish

I have no idea what my title means.

Anyways...... I thought today I'm sharing with you peeps a superbly cute cartoon by #Kendylife who had featured the superbly cute ME on his superbly cute comic blog. 

Wanna know the full story?
Head on to his blog now! #Kendylife

I berani potong jari you guys will fall in love with his artworks! hahah.
See you soon!
The Brat,

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Remembering MH370

I had another post lined up today, but this morning, I heard of the news... It felt wrong for me to write something else when I heard of this unfortunate news.

Here is the text from the press conference by our PM:

PM NAJIB RAZAK’S PRESS STATEMENT ON MH370

This evening I was briefed by representatives from the UK Air Accidents Investigation Branch (AAIB). They informed me that Inmarsat, the UK company that provided the satellite data which indicated the northern and southern corridors, has been performing further calculations on the data. Using a type of analysis never before used in an investigation of this sort, they have been able to shed more light on MH370’s flight path.

Based on their new analysis, Inmarsat and the AAIB have concluded that MH370 flew along the southern corridor, and that its last position was in the middle of the Indian Ocean, west of Perth. 

This is a remote location, far from any possible landing sites. It is therefore with deep sadness and regret that I must inform you that, according to this new data, flight MH370 ended in the southern Indian Ocean. 

We will be holding a press conference tomorrow with further details. In the meantime, we wanted to inform you of this new development at the earliest opportunity. We share this information out of a commitment to openness and respect for the families, two principles which have guided this investigation. 

Malaysia Airlines have already spoken to the families of the passengers and crew to inform them of this development. For them, the past few weeks have been heartbreaking; I know this news must be harder still. I urge the media to respect their privacy, and to allow them the space they need at this difficult time. 

ENDS

My heartfelt condolence to the families and friends. I don't know if I know anyone from the plane, I don't know if I know anyone among their families and friends, I don't know if I have crossed path with them, but my prayers are with them. I hope that, the teams that is out looking for the plane will find it soon, and let them return to their families at long last. I hope that a miracle will show itself and all of them return safely.

It is just too heartbreaking otherwise.

We remember you... and we will always pray for you #prayformh370

Doodle by Kendy-Kun from #Kendylife

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Trying Out Something

Heya peeps... How have u been?
I know... I know... I kept failing in updating my blog. It's collecting dust... Again...

So I'm trying out this blogger app on android to see if I can possibly put up a decent post with it. So at least, when inspiration strikes, I can post something up. Hehe.

I'll leave u with a very fake photo of myself today...

Hahahahaha

Bratty still,
-Nana Eddy

Posted via Blogaway

Untitled

It's over.
After 4 years of waiting, debating, fighting, struggling
It's finally over.

I cried. oh I cried so bitterly.
I rolled around holding my blanket and hold it up so the household won't hear me wailing

And I'm angry, and bitter, and resentful.
And I'm disappointed, I'm annoyed, I'm speechless.

Because this kind of weird things, happens only to me.
Because this kind of ending is an ending that will get the cinema burnt down if it's a movie.

Source

How can I be an extra in my own life story?
How did I fall into a second role in a story that is supposed to be mine?
Why can't I just find that happy ending?

Because LIFE is not a movie.
LIFE is not a novel.
LIFE is not fiction.

LIFE sucks. Deal with it.

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Tips to Prevent Stomach Ache: Guest Author

Hellooo Peeps!!
I realize, I need to add some useful information on my blog. But, at the same time, I am waaaaaaaaay too lazy to write any. So I present to you, a guest Author called Laura. She will be giving you some hefty info about how to not get gut rolling sickness (stomachache) especially when you travel. Enjoy!!!

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Be it to locals or travelers, stomach aches are a commonality in South East Asia.

What we eat and drink, and the way we do it has a direct impact on our stomach wellness, and therefore on our general health. 

Although it is really tempting to jump all over the tasty and exotic food that is to be found here, your tummy will soon remind you that too much of a good thing is never a good idea. 

This infographic, provided by Gaviscon, gives you 7 easy-to-follow tips to stay away from disturbing gastric issues during your travels as well as your everyday life.

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Well, that's about it.

Hope these tips would be useful for you!

Oh wait, I have an exciting news! Thanks to the ever super awesome Tian Chad, I'm going to the 8TV Shout Awards today!!! I'll be tagging along as apart of Sky Arts Production and meet with awesome people. See his Look forward to my update! woots woots! Follow my insta update on Tian Chad's intagram  or, since I'm going to tag myself, follow my intagram! I'm so excited!

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