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Friday, April 17, 2015

Customer Service

People say "customer is always right".
I hate that saying.

I mean, customer or not, when you're wrong, you're wrong.

But I'm not sure if this conversation should happen...

This was my conversation with a customer service operator (CS) from telco X some time ago. I was experiencing some issues with updating my data plan, they changed the way to do it and make it more complicated and confusing and the information is not available even on their website. And I have been dealing with this issue for a couple of times.
Me: why is your system so complicated? And there is no information about it online or anywhere at all. It is quite inconvenient for me to call service centre each time. Sometimes I can't get through. We won't care to memorize it you know, since it's so complicated.
CS: you can check your message history.
Me: ..... *long lecture ensues.


Seriously? I already freaking know that you effing moron. That is something besides the point. Furthermore, some phones don't keep message history. Some auto delete old messages (which is my case) , some might change new phone or formatted the phone. Anyway, my point is, the message history might not be available. How can you even think of saying that?

What I was putting forth at that time was that since the system is so complicated, it should at least be available online. Or they should send an email to us about the process. When they receive a call such as mine (which I'm sure they receive a lot) they should consider to give an option to the client to get the info by email or service text, or something. Instead, I got that non answer that doesn't help me in any way.
He had just unleashed the wrath of the Brat.

I know the stress of dealing with clients, and I also know for a fact client is not always right. But showing that you think the client is not very there in the knowledge department is just plain rude. Plus, you are technically giving me a non answer which is not an answer or solution to my current predicament.

I called the service centre for assistance.
If I wanted sassy remark,
I could have just consulted myself.

Sincerely Bratty,


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