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Friday, April 17, 2015

Customer Service

People say "customer is always right".
I hate that saying.

I mean, customer or not, when you're wrong, you're wrong.

But I'm not sure if this conversation should happen...

This was my conversation with a customer service operator (CS) from telco X some time ago. I was experiencing some issues with updating my data plan, they changed the way to do it and make it more complicated and confusing and the information is not available even on their website. And I have been dealing with this issue for a couple of times.
Me: why is your system so complicated? And there is no information about it online or anywhere at all. It is quite inconvenient for me to call service centre each time. Sometimes I can't get through. We won't care to memorize it you know, since it's so complicated.
CS: you can check your message history.
Me: ..... *long lecture ensues.


Seriously? I already freaking know that you effing moron. That is something besides the point. Furthermore, some phones don't keep message history. Some auto delete old messages (which is my case) , some might change new phone or formatted the phone. Anyway, my point is, the message history might not be available. How can you even think of saying that?

What I was putting forth at that time was that since the system is so complicated, it should at least be available online. Or they should send an email to us about the process. When they receive a call such as mine (which I'm sure they receive a lot) they should consider to give an option to the client to get the info by email or service text, or something. Instead, I got that non answer that doesn't help me in any way.
He had just unleashed the wrath of the Brat.

I know the stress of dealing with clients, and I also know for a fact client is not always right. But showing that you think the client is not very there in the knowledge department is just plain rude. Plus, you are technically giving me a non answer which is not an answer or solution to my current predicament.

I called the service centre for assistance.
If I wanted sassy remark,
I could have just consulted myself.

Sincerely Bratty,


Friday, April 3, 2015

Just So U Know....

Just so you know,

I am a terrible person.
I sabotage people for no reason
I caused people to lose job cause I can
I make people look bad to look good
I am racist
I am sexist
I like to steal people's job.

Yes, I do that. Cause I don't freaking have any other work to do.

Because I am not busy enough juggling 50 things at the same time.

Because I'm so freaking free I need to do something like putting prejudice on people

Because out of hundreds of people with hundreds of heads and hundreds of expectations and hundreds of request, only that particular person I purposely decide to give trouble to.

Oh please.. my world does not revolve around anyone. YOU are just one of the many in the solar eclipse. so if sometimes I missed you out, don't take it to heart. It meant nothing. Yes, as much as it pains you to realize it, YOU meant nothing.

I might as well just do it. Even when I am not doing it people are saying I'm purposely doing it.

Helping people out while risking myself in the process don't get seen.
Backing them up at the cost of my own won't be appreciated.
Wrecking my brains out to find solution for them is considered an offence when it doesn't work the way they want it to.
Going extra length when it is not even my job is taken for granted.
Busting my ass to cover for their mistake is just me trying to steal their job.

Why, do I bother again?

Just a little rambling from a frustrated Brat.

Friday, January 2, 2015

New Year Greeting and well... just greetings in general :p

Happy New Year!!
May this 2015 be a happy and successful year for you - and well, for me too.

Oh and hello again to those who had known me and for those who don't, nice meeting you!

My 2014... well is full of ups and downs. A little of heartbreaks, lots of happy and fun stuff, some let downs. But hey, that's life. Oh and also, I might need mention that I barely got any posts going on in 2014. I want to say that life gets in the way, but really, it was just me being the usual lazy and inconsistent me. I really have terrible self-discipline. That would most probably what contributes to me not only failing to lose weight, but added on some. *sigh

but hey! every day is a new start. Year 2015 will be a better year for sure. Maybe some change, some adventures, some new encounters, some dreams come true and perhaps, a little romance? haha. either way, wish me luck, and perhaps, spare a prayer or two for me?

Bratty as ever,

Tuesday, July 8, 2014

Fashion | Watches- The 2-in-1 Fashion Accessory

Okay, so who died and make the Brat a fashion expert?

Hahaha. The Brat had been seized by a sudden breeze of inspiration. Although NO ONE in the world would put the Brat as a fashion icon or whatsoever, but no one could also say that Brat cannot give pointers on fashion. right? hoho

So today, in this very - very brief (to Brat's standard) post, Brat is going to talk about watches.

The first thing that comes to mind when we talk about watches is to tell time. What everyone knows, but sometimes "forgot" to admit is that watches are also accessories. Watch designers from different brands worldwide has created many styles to fit both men and women’s taste. Pick your choice from leather straps, gold or silver plated and even unique designs of braided strap, studded strap as well as multi chained strap.

Friday, July 4, 2014

Comfie, Coffee and Cutie : Brewyard, Coffee & Koujee

If there are three things that I would not be able to say "No" to, that would be a combination of 3C's - A Comfortable spot to hangout, a good Coffee and a Cutie as company. So when I was invited for a "date" with Koujee at Brewyard Coffee, I flew myself there.

If you are following my instagram or facebook or twitter (which I don't really expect you to, but GO NOW and Follow my Insta, Tweet and FB and like my page) you would have seen me update some sweet photo of sweet lil-ol-me and cutie as my own personal barista. haha.

To my readers (if there is any) I don't think I need to introduce Koujee again. If you are not, then head to HERE and HERE and HERE and HERE and HERE for my other posts on Koujee (or those that I "casually" mention him). or you can head straight to his Official FB page or Youtube. And do keep on reading till the end to see a glimpse of his Beatboxing!

Photos credited to the credit. (does that make any sense? lol)

Ah yes, he is my all time favourite cutie and my favourite Beatboxer around (no offense intended to other beatboxers (and cuties) I know. You guys are all awesome, and I am probably your fan too. It's just that I have a special soft-spot for this one. hahaha)

Before I proceed to tell you the story of the cute life of cute Brat and cute Koujee, let me first take this chance to Introduce you to Brewyard Coffee. The place is located is Subang, SS15, right in front of the Pasar. This place is owned by a young and good looking bloke called David Lee, and Koujee, is their ambassador.
left: David, Koujee


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